General Conditions of
present general conditions of sale define the sales policies between
LADY CHRYSTEL and all customers in a system of distance puchasing.
Consequently, all orders are subject to these General Conditions of
14 route de Dampierre
telephone ONLY in English : (00 33) 685 29 00 67
present conditions define the sales policy between LADY CHRYSTEL and
the customer from the point of ordering to payment and shipping. These
conditions define all the necessary stages, from ordering to the
reception of goods, implicating both parties..
1- Estimates and
You have several options for requesting an
estimate and placing an order :
By email in French and/or English : firstname.lastname@example.org
By telephone in English : (+33) (0)685 29 00 67
By posting a letter to : LADY
CHRYSTEL 14 route de Dampierre Vailly-sur-Sauldre France
2 – Prices :
All prices are in Euros.
to article L-123-1-1 of the code of commerce, or according to
5-19 of law N°96-603, 5 July, 1996, relating to the developement
commerce and crafts, the business LADY CHRYSTEL does not need to be
VAT is non-applicable according to article 293B of the general
code of the French Tax Office.
CHRYSTEL has the right to change its prices at any time, but
labor will be priced on the basis of the prices quoted at the time of
the actual ordering.
3 - Materials :
In some cases, the materials (fabric, buttons,
straps, etc.) will be charged to the customer.
These shall be billed to the client separately from the sent estimate.
Materials can also be puchased by the client and shipped to LADY
CHRYSTEL at the customer's expense.
in some cases, LADY CHRYSTEL may ask the customer to allow her to
choose the necessary materials herself to ensure better quality.
- Commencement of work:
LADY CHRYSTEL will commence work once the following
conditions have been met:
validated order sheet and payment
The wishes of the customer have been clearly defined
The materials have been duly recieved from the customer (especially the
5 – Ordering and Payment :
The actual ordering is officialised once full
payment has been received.
No work will be started until payment has been made in full.
Payment in full can be made: Via
Paypal at this address : email@example.com
Monthly payments : The customer can make monthly payments with the permission
of LADY CHRYSTEL (Chrystel Amyot) at no extra charge.
order can be cancelled up to 7 working days after full payment has
been received. In this case, the
customer will receive a full
minus shipping costs for the return of materials to the customer.
after sending his or her fabric, the customer is unable to pay for the
order in full, the down payment and/or monthly payments will not be
refunded by LADY CHRYSTEL.
In the event
of a cancelled order, the fabric will be kept by LADY CHRYSTEL until
full payment for the order has been received, or until return
costs have been recieved.
In the case where LADY
CHRYSTEL is without news from the customer, the fabric and any other
materials will become the property of LADY CHRYSTEL one year and one
day after the official order date.
6 - Shipping :
our custom made goods, an order will be shipped from 5 to 6 months
after the payment has been recieved and the fabric has been received,
depending on LADY CHRYSTEL's waiting list.
customer needs a specific item for a certain date, LADY CHRYSTEL can
guarantee that it will be shipped on time if the fabric is received by
the time specified by LADY CHRYSTEL. LADY CHRYSTELwill not be
responsible for delays caused by the mill, the postal service or
If a specific date has been decided
between the customer and LADY CHRYSTEL, any delay (the postmark acting
as proof) will entitle the customer to a discount of 0.5% off the order
per week of delay, tax not included.
The total amount of the discount will not exceed 15% of the order.
The goods will be sent to the shipping
address provided by the customer when placing his order.
Shipping fees include packaging and insurance.
case of a parcel being lost, the invoices for the fabric must be
supplied to LADY CHRYSTEL for refund by the French Post, thus
a new order to be placed without extra cost to either party.
7 – Satisfaction or
your money back :
goods proposed by LADY CHRYSTEL are made with the utmost care and as
close as possible to the models shown on the website or in sent photos.
We order fabrics from Great Britain's most famous
mills. Swatches can be ordered on request and at low cost from most of
these mills, like Lochcarron, House of Edgar, Marton Mills, etc.. As we
depend on these mills for our tartans and tweeds, we cannot be
responsible if they are out of stock, or if there is a slight
difference in weight or colour, or if they produce a new edition of a
specific weave. The same applies to our custom-made items : there may
be minor variations to the shown models.
have up to 7 working days from the day you receive your order (Postmark
acting as proof) to send it back with your invoice if you are not
satisfied. Incomplete, damaged or soiled items will not be taken back.
Shipping fees for returns will be payed for by the customer. We ask you
to please take the greatest care with the packaging and the shipping
back because the buyer has sole responsability when returning an
In case of refund, this will only be done through Paypal within
LADY CHRYSTEL declines all responsability in case of incorrect
measurements being sent. In this case, all alterations will be charged to the customer.
8 – The « informatique
et liberté » law, number 78-17 of 6 January 1978 :
have the right to change the personal information that you supply. This
information is confidential and will not be transmitted to any third
CHRYSTEL has the right to photograph any item coming out of her
workshop and to post the photographs on her website. If you do not want
this to be done, thank you for letting us know at this address : firstname.lastname@example.org
Your desire will be respected.
9 - Intellectual
Any reproduction total or partial
of the website www.ladychrystel.com without specific permission is stricktly forbitten. The images and texts on this
website are copyrighted by the author of the intellectual property for all countries.
N° SIRET : 509 307 658 00013
Code APE : 1413Z